So I read with interest a recent EdSurge article: “ My School’s Approach to Tech Training Was Unsupportive—Here’s How I Fixed It.” While the author’s example was a complex learning-management system, her basic principals hold true for any software implementation training:
1. Chunk learning down to make it accessible.
2. Make time for meaningful, hands-on practice.
3. Appoint an internal expert for ongoing support.
Seems obvious, right? While I would wager that most software implementations are planned with these guidelines in mind, too often there’s an expectation that the end of the training session is the end. Of course, it’s only the beginning.
“The way a district rolls out new technology has a huge impact on its effectiveness in the classroom. Teachers need to feel supported, rather than inundated with new information that doesn’t directly apply to their classroom.” -- Brittany Aponte, 4th grade teacher
In the past two years of implementing BrightFish Reading, we’ve learned (or rather relearned) these lessons and have added a few of our own:
Lesson #4: Success will come in the first six weeks – or not at all. Everyone leaves the training session excited to get started with students, armed with knowledge and enthusiasm about the new tool. Accounts are set up, devices are ready and the IT check is complete. Then a week goes by and another. Crickets. No students have logged in or a handful have spent just a few minutes working in the program. The reason is often simple timing (holidays, exams, parent-teacher meetings), but the longer the delay between training and starting with students, the lower the likelihood that the program is going to get off the ground. The only remedy is relentless follow-up: emails, calls and school visits to ensure the program starts. If the software is browser-based, monitoring tools are invaluable in providing hourly usage metrics for each class and school. Which brings me to lesson #5.
Lesson #5: District implementations need strong campus leaders. Software is quite often purchased at the district office for a specific student population, either in select schools or district-wide. Even with a strong district coordinator for the implementation, there’s no substitute for campus leadership. Each school needs to appoint a coach for the program who can support their teachers and work with the district on establishing local best practices. Knowing that the software is new for teachers – who may be hesitant to bring in yet another tool – this kind of local support is critically important.
Lesson #6: Chunking down also means “just in time” information. Taking the lesson about chunking information one step further, it’s critical to give teachers information when it’s relevant to them. A case in point is progress data. During training, we demonstrate the different reports and data views, all to enthusiastic nods. However, until teachers have their own students’ data to review, the reports mean very little. In addition to school visits, we’ve started running webinars after approximately 4-6 weeks to go through the data and discuss any trends or remediation topics related to those students.
Lesson #7: IT people are your friends – get to know them. With any technology, it’s important to conduct an IT readiness review before launching a new program in a district. But even when all of the tests pass and things look great, there are always old devices, dropped connections and weird gremlins lurking in the firewall to confound the most straightforward implementation. Rooting out the issues can take a bit of time, making those IT relationships invaluable to the success of your program.
Lesson #8: Asking for help is hard. It’s true for our students and teachers, and really for any of us. No one wants to admit that they missed something, made a mistake or don’t quite understand. This is where followup and coaching are so vital to the success of a software program. In a previous blog, I wrote about live chat and how it has really improved teacher engagement. Asking a question to an online agent somehow seems less threatening than either email or person to person. Issues can be resolved in minutes rather than being left to fester until you hear that horrible statement, “I stopped using it because the program just didn’t work.”
Brittany Aponte’s original article linked from this blog is part of an EdSurge Research series about how personalized learning is implemented in different school communities across the country. These stories are made publicly available with support from Chan Zuckerberg Initiative, licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.